We recently took over a job from another plumbing contractor in the area. It was the same old story with these guys: They weren’t showing up on time, would work a few hours then leave and the materials being used did not meet the agreed upon contract. Finally, the customer had no choice but to file a complaint with the local ROC (Registrar of Contractors). This contractor now has some big choices to make which will likely cost him more time, grief and money all because of a lack of responsibility and care.
At The Twin Plumbers, we have found over our 25 years in the industry that the most successful contractors are the ones who are honest, up front, and communicate well with customers about any changes in materials, pricing, or anything else project related. The consequences of skirting around any issues can be much more devastating to your reputation and the company in the long run. We have always believed that making small sacrifices for the sake of your customer relationship is more important than any price tag.
Here are our top 5 customer service commandments that every contractor should be working on:
Bottom line: A happy client is worth far more than the best advertising money can buy. A satisfied customer is sure to sing some of your praises to their neighbors, family & friends. Doing right by your customers is an easy choice that every plumbing contractor should make.
Thanks for reading our blog today, and don’t forget to choose us when you need an honest, up front plumbing company!
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