“The BEST experience I have ever had when going through a plumbing emergency!!!!!”
The BEST experience I have ever had when going through a plumbing emergency!!!!! My toilet in my room was making so much noise that I couldn't sleep at night, plus the walls in my bathroom were getting bubbles, so there was clearly a leak (that I was ignoring). I finally got around to hiring a company. So I turned to good ol' faithful YELP. Let me tell you, I did A LOT of research. I live in Beverly Hills and the people in my Condominium building don't trust just anyone. So I really need the best. I found Twin Home Experts and something about them and their reviews, made me feel that I could really trust them! I'm a single girl and honestly, sometimes I get scared having men in my home. Also - we have a lot of valuables in the home and you always wonder if it's safe having somewhat strangers in your home. With that being said, i had absolutely NOOOO WORRIES whatsoever with the team. Upon first introduction, they were super nice, very friendly and I felt at ease. Over the course of 3 days, they were in my home, we had a bite to eat together (i forced them to have some snacks with me) and they asked me all about my wedding planning process. I had to take a couple of business calls, and they were very courteous of me and my work. The most amazing guy on the team was Elmer, the field supervisor. He really really stepped up and helped me. I felt that i had someone who really cared about me. I felt like he wasn't just trying to upsell me or make me do something i wasn't comfortable with. No only was Elmer amazing, but his entire team was fantastic. I got to know Josue, Oscar, Arnold, Gerson and Daniel. They were literally in my home for 3 days, I was in the living room and they were doing there thing in my bathroom. I have my whole life in that room and i didn't have one worry. They were super clean and when they finally left, it was as if they were never there. What i REALLY liked about them is that they put this special plastic on the floor, literally from the moment there foot enters the lobby, through the elevator, through my front door, to the bathroom. So there was NO way they would get anything dirty. The whole experience was super positive. I will use them again and recommend them to anyone who needed their service. Thank you so much for the most amazing job on fixing my toilet, fixing my walls, and just the overall service. Elmer, Josue, Oscar, Arnold, Gerson and Daniel you did an amazing job. THANK YOU!!!!!!